Privacy policy and terms of use for the SKIIF mobile application

Privacy policy

Concerned about respecting your privacy and protecting the personal data you provide to us, SKIIF is committed to complying with current legislation on the protection of privacy and personal data and, in particular, the European Regulation on the Protection of Personal Data (RGPD) of April 27, 2016.
The purpose of this privacy policy (hereinafter “Privacy Policy”) is to :

  1. To enable you to communicate your personal information in complete confidence and confidentiality when you enter into a relationship with SKIIF, by any means and in particular when you use the SKIIF application (hereinafter “the Application”),
  2. To inform you of the purposes for which your personal data collected by SKIIF is processed,
  3. Inform you about the measures taken to ensure the confidentiality and security of your personal data collected by SKIIF,
  4. And in general, to inform you of your rights with regard to personal data.


1. Who we are?

Your personal data is processed by SKIIF, SAS, located at 7 rue Gasparin 69002 Lyon, registered in the Lyon Trade and Companies Register under number 951 364 041 (hereinafter “SKIIF”).


2. When do we collect personal data?

When you enter into a relationship with SKIIF, by any means whatsoever, in particular when you visit and use the Application, you may be asked to communicate a certain amount of personal data about yourself, i.e. information that directly or indirectly allows you to be identified.

You will be asked to provide personal data for:

  • Navigate the Application,
  • Create your user account (hereafter “User Account”) and log in,
  • Find and choose itineraries,
  • Publish alerts (“Alerts” ),
  • Communicate with other users, especially about your location,
  • Correspond with us by phone, email or any other means,
  • Report a problem or request assistance and contact customer service.

Some of the personal data you may be asked to provide is mandatory. Mandatory data is indicated by an asterisk; other data is optional. Failure to provide compulsory personal data will result in the impossibility of creating a User Account and accessing all the functionalities offered by the Application.

If you are a minor and you have transmitted personal data concerning yourself, you guarantee that you have obtained the prior authorization of one of the holders of parental authority. SKIIF declines all responsibility in the event that such authorization has not been obtained.

All holders of parental authority are encouraged to encourage minors to behave responsibly and prudently when communicating their personal data on the Internet.


3. What personal data do we collect?

SKIIF may collect the following personal data from you:

Identification data
  • Last name, first name,

  • Email address,

  • Country / Department of origin,

  • Age,

  • Sex,

  • Phone number,

  • Photograph / image of the the User.

Connection data
  • IP address,

  • Navigation and search history,

  • Reporting history,

  • Route and guiding history,

  • Communications with other Users,

  • Operating system,

  • Information about the devices from which the User accesses the Application.

Location data
  • Geographical position


4. For what purposes do we collect personal data? How long do we keep your data?

Purposes of processing

Legal basis for processing

Personal data processed

Shelf life

Creating and logging in to your User Account Contract
  • Identification data
  • Connection data

For the duration of the User Account’s validity and for 3 months after deletion of the account user.

Manage the Reports you publish on the Application Consent
  • Identification data

  • Connection data

  • Location data

5 years from publication of the Report
Manage itinerary and guidance requests Manage position sharing between users Contract
  • Identification data

  • Connection data

  • Location data

5 years from route request or position sharing

Communicate with you, Conduct satisfaction surveys Carry out email communication

  • Identification data
During the entire validity of the User Account

Develop and improve the services offered, Improve navigation on the Application

Ensure the technical operation of the Application

Legitimate interests
  • Identification data

  • Connection data

  • Location data

5 years from last use or 5 years from deletion of User Account
Statistics and audience measurement Legitimate interests
  • Connection data

13 months from the date of acceptance of cookies by the user

Ensure the security of the Application and prevent and combat computer fraud Legitimate interests
  • Identification data

  • Connection data

  • Location data

6 months
Managing the rights of data subjects Legal and regulatory obligations
  • Identification data

For 5 years from the date of processing of the request or 6 years for requests to exercise the right to privacy opposition

For all other data collected elsewhere, the data collection form will describe the rules applicable to the data thus collected, should they differ from the rules set out in this Privacy Policy.


5. To whom is my personal data sent?

Personal information collected by SKIIF is not sold to third parties.

We may, however, share personal data collected with other entities, namely:

  • Authorized members of SKIIF’s staff in connection with the performance of tasks resulting from the purposes identified above;
  • Service providers, in particular those who perform certain functions on our behalf (hosting, maintenance);
  • Our counsel, legal auxiliaries, ministerial officers, administrations, jurisdictions, administrative authorities when necessary for the establishment, exercise and defense of a legal action.

We reserve the right to disclose your personal data to other parties i f required or permitted to do so by law, regulation, court order or regulation, or if such disclosure is necessary in connection with an investigation or proceeding at home or abroad.

In the context of our missions and the purposes described above, we may involve any subcontractor of our choice and will ensure that the subcontractor complies with its obligations under the applicable regulations, in particular with regard to the protection of personal data. SKIIF undertakes to sign with all its subcontractors a written contract imposing on the subcontractors the same data protection obligations as SKIIF, in particular SKIIF undertakes to contractually impose on its subcontractors security guarantees by means of technical data protection measures and the appropriate human resources. SKIIF also reserves the right to audit its subcontractors to ensure compliance with applicable regulations.

Similarly, we may share your data with third parties when you consent to or request such sharing.


6. How is my personal data protected?

SKIIF is committed to ensuring the security of the data you transmit. In order to prevent any unauthorized access, use, modification, destruction, loss, damage or disclosure, appropriate technical and organizational measures have been taken t o protect the data collected.

In particular, the security of your data is guaranteed:

  • User accounts are protected by unique validation codes sent by email;
  • By limiting access to your data to authorized persons only (for example, only SKIIF members or their employees who need access for the purposes indicated above will have access),
  • Thanks to the antivirus security of our information system.

To help protect your data, we recommend that you do not communicate the validation codes sent by SKIIF to your e-mail address.

The transmission of information via t h e Internet is not completely secure. Therefore, although SKIIF will do its utmost to protect your personal data, SKIIF c a n n o t fully guarantee the security of the data you transmit.

In the event of a breach of your personal data presenting a risk to the rights and freedoms of the persons concerned, please be aware that SKIIF is obliged to notify the competent supervisory authority and to inform you, as soon as possible, of any breach of personal data likely to give rise to a high risk to your rights and freedoms, to enable you to take the appropriate measures.


7. What are my rights?

You have the right to access your personal data, to modify them, to erase them, to be forgotten by SKIIF, to limit the processing of your data, to receive your personal data, provided to SKIIF, in a structured, frequently used and machine-readable format.

Where processing is based on your consent, you also have the right to withdraw it.

You also have the right to object, for reasons relating to your particular situation, to the processing of your data and to request that the processing of your data be restricted.

You also have the right to lodge a complaint with the CNIL or a data protection authority in a member state of the European Union, and to define post-mortem directives.

This right may be exercised at any time:

  • Or by email to the following address:
  • Or by post to the following address: 7 rue Gasparin 69002 Lyon.

o enable SKIIF to respond quickly, please provide your full name and e-mail address. If you are making this request on behalf of the person concerned, please provide us with your identity, that of the principal and the purpose of the mandate entrusted to you by the latter. A reply will then be sent to you, except in special cases, within one month (1) of receipt of the request.


8. Is my data transferred outside the European Union?

As a matter of principle, the personal data collected will not be transferred outside the European Union. Personal data is hosted on a server located in Europe.

If, however, data concerning you is transferred for the purposes mentioned above to companies located in countries outside the European Union, SKIIF will, prior to the said transfer, take all necessary measures and guarantees to secure such transfers and undertakes to ensure that the transfer is covered by either :

  • An adequacy decision from the European Commission in accordance with Article 45 of the European Data Protection Regulation,
  • Standard contractual clauses issued by the European Commission or a Supervisory Authority in accordance with Article 46 of the European Data Protection Regulation,
  • Binding corporate rules approved by a competent Supervisory Authority under Article 47 of the European Data Protection Regulation.

Should data be transferred to countries not recognized by the European Commission as having an adequate level of protection, SKIIF will inform you.


9. What about cookies?

Application cookies :

When you visit the Application, a “cookie” may be placed on your tablet or smartphone. Cookies record information about your browsing on the Application, enabling us to identify your preferences and better meet your expectations and needs.

On your first visit to the Application, a banner informs you of the presence of these cookies and invites you to indicate your choice. If you object to the use of these cookies, you can deactivate them by following the instructions in the “Settings” link on the banner. In addition, you may at any time obtain clear and explicit information on the purposes for which cookies are used, information on how to object to the use of cookies and how to manage the use of each of these cookies, by clicking on the link present in the said banner.

Please note that refusing cookies may prevent you from accessing certain functions of the Application. If you wish to systematically deactivate cookies on your browser

prevents the use of certain functions of the Application, this malfunction shall in no event constitute damage giving rise to a right to compensation on this account.

The Application uses cookies, which fall into several categories:

Cookie type Purpose
How it works These cookies are essential to enable you to browse the Application and use its services and features. The information collected by these cookies is related to the operation of our Application.
Performance/Analytics Cookies to measure the performance of our Application, to establish statistics and analysis related to the frequentation and navigation on our Application.
Personalization Cookies to personalize the content of our Application.


Cookies have a maximum lifetime of 13 months. Information collected v i a cookies is kept for a maximum of 25 months.


10. Modification of the Privacy Policy

SKIIF reserves the right to modify or generally update this Privacy Policy at any time without notice. Any substantial modifications will be indicated, where applicable, on the Application and/or by e-mail. To keep informed of any changes, please check this page regularly.


11. Contact SKIIF

If you have any comments or questions about this document, please write to us at :

SKIIF Customer Relations Department :
elephone number: 04 78 60 94 20
Email :
Postal address : 7 rue Gasparin 69002 Lyon

For more general information on the protection of personal data, please consult the Cnil website (


General conditions of use of the SKIIF mobile application

The purpose of these general terms and conditions of use is to detail the terms and conditions under which the application and its services are made available. It is important that you read these general terms and conditions carefully before using this application.



1. Definitions

The terms defined in the present article and used in the present general conditions of use shall have the following meaning:

Application“: refers to the SKIIF mobile application made available to Users by the Company.

CGU“: refers to these General Terms and Conditions of Use.

User Account“: refers to the User’s personal account.

Party(ies)“: refers to the Company and the User, individually and collectively.

The Company“: refers to SKIIF, a simplified joint stock company with capital of 12,331 euros, whose registered office is at 7 rue Gasparin 69002 LYON, registered in the Lyon Trade and Companies Register under number 951 364 041.

Services“: refers to the services offered by the Application as described herein.

Report“: refers to reports sent by Users via the Application.

User“: means any person who is granted access to the Application under the terms of these GCU.


2. Object

These GCU define the terms and conditions under which the User accesses and benefits from the Services offered by the Application.

Any use of the Application by the User implies full and unreserved acceptance of these GCU. The User accepts these GCU, acknowledges having full knowledge thereof, and hereby waives the right to rely on any contradictory document.

The GCU may be modified at any time by the Company. The relationship between the Parties will always be governed by the latest conditions in force on the day the User uses the Application. In the event of modification of these GCU, the User will be invited to accept the new conditions, which will be applicable on the day of acceptance. However, the User may cancel his registration by e-mail with acknowledgement of receipt within one (1) month of notification of the modification.

of the GCU. If the User does not make use of this cancellation option within the allotted time, he/she is deemed to have accepted the modification of the GCU.


3. Access and availability of the Application

3.1 Application access
3.1.1 The Application can be downloaded free of charge by any User w i th Internet access and a smartphone or digital tablet equipped with the necessary operating systems as indicated on our website
The software version of the Application may be subject to updates to add new functions or to make corrections.
3.1.2 Once the Application has been installed, the User can use it without creating a User Account.
However, the creation of a User Account is necessary to benefit from certain features of the Application, and in particular to access the functionality for sharing positions with other Users. To create a User Account, the User must be over 15 years of age, or a parent or guardian must give authorization, and must fill in a form with the following information:

  • Name;
  • First name;
  • E-mail address.

In addition to this mandatory information, the User may, if he/she wishes, provide the following information:

  • Country of origin;
  • Department of origin (if the User resides in France);
  • Age;
  • Gender;
  • Phone number.

The User is not required to create a password. Identification will take place solely via verification codes sent by e-mail.

To activate his User Account, the User must enter on the Application, in addition to his e-mail address, t h e validation code he will have received by e-mail after validating his registration form.

Users under 15 years of age must check a box to guarantee that they have received authorization from a parent or guardian to create a User Account on the SKIIF Application and use the Services.

Once the User’s Account has been activated, the User will have the option of adding a photo to his/her profile:

  • Choose an avatar from among those proposed by the Company on the Application
  • Or upload a photo of your choice in compliance with the conditions of article 5.2.3.

3.2 Application availability
The Application is accessible 24 hours a day, 7 days a week, except in the event of force majeure or an event beyond the Company’s control, and subject to any breakdowns and maintenance operations necessary for the proper functioning of the Application.


4. Services offered by the Application

4.1 On the date of acceptance of these GCU, the Services available to Users on the Application are as follows:

  • Application navigation;
  • Calculate, display and choose a route through the stations on offer, with access to points of interest;
  • Publication of Reports in order to contribute to the updating of maps and to a mapping of the state of the pistes, it being specified that the User is solely responsible for the Reports he publishes on the Application;
  • SOS button to be located by emergency services.

Users with a User account will also be able to share their position with another User and calculate, display and choose a route to reach them.
4.2 Some features of the Application exploit precise geolocation information, such as GPS signals and other information sent by the mobile device on which the Application is installed or activated. Without this geolocation, the User cannot benefit from these features.
4.3 The User acknowledges that the Application is subject to change and that the Services may be adapted accordingly. Users with a User Account will be notified of any deletion or modification of Services offered on the Application.
4.4 Use of the Application may entail the consumption of part of the data transmission package subscribed to by the User’s mobile and/or Internet operator. Any use of the Application from abroad is likely to incur considerably higher costs. Higher than those for use from France. The User is entirely responsible for obtaining the relevant information and paying any charges, particularly roaming charges, invoiced by the User’s operator.


5. Obligations of the User

5.1 Obligations relating to use of the Application
5.1.1 The User undertakes to comply with the laws and regulations in force and not to infringe the rights of third parties or public order.
When using the Application, the User undertakes in particular to:

  • Declare complete and accurate information when using the Application, and to update it in case of change;
  • Not to use the Application for fraudulent purposes or purposes not provided for in these GTCU;
  • Not to impersonate or attempt to impersonate any other User;
  • Do not engage in system analysis that could be likened to reverse engineering;
  • Do not download viruses or files that are potentially dangerous for the integrity of the Application;
  • Not to adapt, modify, translate, transcribe, arrange, compile, decompile, assemble, disassemble, transcode or reverse engineer all or part of the Service, its content and/or the Application.

5.1.2 At any time, the Company may ask the User to prove the accuracy of the information provided during registration by sending a copy of a valid identity document and proof of address less than 3 months old. Should the Company reserves the right to delete the User’s Account if the User fails to provide such proof within thirty (30) days of the request.
5.2 Obligations relating to content disseminated by the User on the Application
5.2.1 Report content
The User may send Reports via the Application. These reports may include, for example, information concerning slope conditions (snow cover, visibility, etc.), slope closures or openings, lift attendance, accidents, etc.

The User undertakes not to intentionally send inaccurate Reports. In the event of repeated inaccurate Reports, the Company may automatically prevent the User from publishing other Reports on the Application.

The User is solely responsible for the Notices he or she sends and for the consequences thereof.
5.2.2 Cautious skiing
The User must always be vigilant when skiing. The Company recommends that you d o not hold a mobile device in your hands while skiing, send information about traffic on the slopes / slope conditions (e.g. real-time information about accidents or traffic jams at the lifts etc.), interact non-verbally with the Service or use it for any purpose other than to be audio-guided to your desired destination, subject to the provisions of article 10.1 below. If you wish to send traffic information or a non-verbal report to the Service, you must stop skiing and stand to one side of the slopes.
5.2.3 User account profile picture
Once the User’s Account has been activated, the User will be able to upload a photo of his/her choice for his/her profile photo.
On this occasion, the User guarantees that the photo uploaded :

  • Respect public order and morality,
  • Does not infringe on the rights of third parties, particularly with regard to intellectual property, privacy, reputation and image of third parties,
  • Does not contain any disparaging remarks about the Company, a User or a third party,
  • Does not contain any defamatory or discriminatory remarks about the Company, a User or a third party,
  • Complies with applicable regulations.

5.3 Penalties for failure to comply with articles 5.1 and 5.2
Any breach by the User of any of the obligations defined in articles 5.1 and 5.2 may result in the closure of his User Account by the Company under the conditions set out in article 12.2.


6. User account and security

6.1 The User is offered reserved and secure access to his User Account via his e-mail address.
6.2 The Company cannot be held responsible for the consequences of fraudulent use of the User’s Account.
If the User has reason to believe that someone is using his/her identification details or User Account, he/she must inform the Company immediately by e-mail at the following address:


7. Licensing and intellectual property

7.1 User license
The Company grants the User a personal right to use the Application and its Services, which is non- exclusive, revocable, non-assignable, non-transferable, worldwide and free of charge solely for the User’s own needs in connection with the use of the Application and Services, to the exclusion of any other purpose.
7.2 Intellectual Property
7.2.1 All intellectual property rights relating to the Application and all its components (software, brand, logos, photos) are the full and complete property of the Company, its managers and/or its partners.
The User undertakes not to infringe these rights.
7.2.2 Consequently, the User is strictly forbidden :

  • Make copies of the Application or any part thereof,
  • Distribute copies of the Application or its contents to third parties,
  • To use the specifications of the Application to create or allow the creation of a program with the same destination,
  • Modify, alter, revise or decompile the Application for any purpose whatsoever,
  • Use passwords and/or identifiers for purposes other than authentication,
  • Not respecting the functionalities of the Application.

7.3 Open Database Licence: the Application contains data from OPEN STREET MAP, which is made available under the Open Database Licence (ODbL):

8. Personal data

8.1 When creating a User Account and updating the User’ s personal information on the Application, and more generally w h e n using
the Application, the Company collects personal data from the User within the meaning of the French Data P r o t e c t i o n Act of January 6, 1978, as amended by Act no. 2018-493 of June 20, 2018 on the protection of personal data resulting from the European General Regulation on the Protection of Personal Data. The Company is thus likely to collect, in particular, the User’s surname, first name, telephone number and email for the purposes of identifying the User and providing the Services, mandatory data being mentioned as such.
8.2 The personal data collected by the Company in this context is kept for a period of five (5) years from the date of the User’s last connection to his/her User Account.
8.3 In accordance with current regulations, the User has the following rights with regard to the Company:

  • The right to request access to personal data,
  • The right to request rectification,
  • The right to request their deletion,
  • The right to request a limitation of the processing carried out,
  • The right to object to processing,
  • The right to withdraw consent when processing is based on consent,
  • The right to data portability,
  • The right to lodge a complaint with a supervisory authority,
  • The right to define directives concerning the fate of personal data after death.

To exercise his rights, the User may, at his option, send:

  • an e-mail to the Company at th e following address:
  • by post to the Company at the following address: 7 rue Gasparin 69002 LYON.

8.4 As a matter of principle, the Company will not use the User’s personal data for any purpose other than the performance of the Services. As an exception, if the Company wishes to use
the User’s personal data f o r purposes other than t h e performance of the Services, it will seek t h e U s e r ‘s consent.

8.5 The data collected on the Application is intended for use by the Company. Consequently, unless the User consents, it will not be transmitted to third parties, with the exception o f the service provider. And any subcontractors involved in providing services relating to the Application.

8.6 For further information, the User is invited to consult the privacy policy accessible via the following link:

8.7 Email communication: by providing their email address when creating their profile, Users agree to receive periodic emails from the Company, which may include announcements, service updates and promotional information. If the User no longer wishes to receive marketing communications from the Company, they may unsubscribe at any time by following the unsubscribe link at the bottom of each email or by changing their preferences in the account settings.

8.8 Use of data analysis services by Matomo: In order to continually improve the user experience and optimise the services provided, the Company uses Matomo, a web analysis service which respects privacy. Matomo helps the Company to analyse User behaviour on its application without sharing User data with third parties. The data collected by Matomo is collected anonymously. If the User does not wish their browsing data to be collected, they can unsubscribe at any time via the Application settings. The use of the Application after having been informed of the use of Matomo by the Company means that the User consents to this monitoring. The Company undertakes to ensure the protection of the User’s personal data in accordance with the laws in force.

9. Cookies and hyperlinks

9.1 Cookies
A cookie is a small piece of information deposited on the User’s smartphone or digital tablet when visiting the Application. The main purpose of cookies is to collect information relating to the User’s browsing on the Application.

The cookies used by the Company on the Application are functional and non-functional cookies (analytical cookies and marketing cookies).
By browsing the Application, the User accepts the use of functional cookies. Non-functional cookies are placed only if the User gives his/her consent via the cookie banner.
For further information, the User may consult the “Cookies Regulations” at the following link:

9.2 Hyperlinks
The Application includes hypertext links to partner or third-party websites. The Company has no control over these websites and therefore assumes no responsibility for the information, content, products and/or services offered by these sites.


10. Warranties – Liability

10.1 Users are solely responsible for the Reports they publish on the Application. Furthermore, the condition of the slopes is the sole responsibility of the ski resort operating the slopes.

the User acknowledges and accepts. Consequently, the Company disclaims all warranties concerning the accuracy, credibility and reliability of maps, itineraries, slope conditions, opening or closing of slopes, etc., and shall in no event be liable for inaccurate, erroneous and/or outdated content published by Users. Such inaccuracies are inherent to any community-based service, and are fed by information published by Users themselves.

The User acknowledges and accepts that in the event of contradictions between the information published on the Application by Users and that transmitted by the ski area and/or the resorts themselves on the slopes and/or throughout the resort, the latter shall prevail. Thus, in all c a s e s , signage on the slopes prevails.

In any event, the Company cannot be held responsible for any accident whatsoever involving the User, who must master his or her skis, regardless of how the User uses the Application, including audio guidance. In all cases, the User must remain vigilant on the slopes and alert to his or her surroundings.

Finally, the User acknowledges and accepts that the Application suggests routes for guidance only, which the User is free to follow or not. The Company cannot be held responsible for any off-piste skiing by a User.


10.2 The Company ensures the availability and continuity of the Application, it being understood that it cannot be held responsible for any interruption of the Application due to maintenance, technical problems, congestion of the Internet network or failure of any other teletransmission system, which could prevent the Application from functioning.

10.3 The Company does not guarantee the continuity or quality of communications links with the User. Thus, communications with the Company’s staff may be interrupted without the User’s knowledge. Notice for a reasonable period of time, in particular for maintenance purposes or for any reason other than a fault on the part of the Company.

10.4 The Company shall not be held liable in the event of improper performance of the Services caused by incorrect information or information that has n o t b e e n updated by the User.

10.5 The Company cannot be held responsible for service interruptions or damage caused by fraudulent intrusion or maintenance of the system by a third party, or by the illicit extraction of data, despite the implementation of security measures in line with current technology, the Company’s obligation is limited to the best of its ability in terms of known security techniques.

10.6 In the event that the Company’s liability is called into play, notably due to a malfunction of the Application, the Company may, at its sole discretion, prevent such action by correcting the anomaly or updating the Application.


11. Maintenance

In the event of maintenance, operation of the Application may be suspended subject t o seventy-two (72) hours’ notice.

In addition, any case of force majeure as usually recognized by the courts may result in the suspension of the Application without notice for maintenance purposes.


12. Duration – Deletion of User Account

12.1 The creation of a User Account is effective as from its creation under the conditions of article 3.1.2. Registration is not limited in time.

12.2 As an exception to the foregoing, the Company reserves the right to automatically delete the User’s Account in the event of the User’s failure to comply with any of his or her obligations, following a formal notice to rectify the situation, sent to the User by e-mail, which has remained unsuccessful for seven (7) days to from receipt of said email. Such termination shall be effective immediately if the breach cannot be remedied.

In particular, obligations such as those defined in articles 5.1, 5.2, 5.3 and 7 are considered as obligations whose non-fulfillment may result in the deletion of the User Account.

The Company also reserves the right to delete any User Account that has not been confirmed or has been inactive for more than one (1) year, subject to seven (7) days’ notice.

12.3 The User may also delete his User Account at any time and without justification, via the Application, by going to the User Account settings, or via the following dedicated web page:

The request to delete the User Account must be validated by the User by entering the verification code sent to the e-mail address provided.
Upon receipt of the request, the Company will use reasonable efforts to delete all of the User’s personal information.


13. Applicable law and jurisdiction

13.1 These GCU and more generally the relationship between the Company and the User are governed by French law.

13.2 Any and all disputes arising out of or in connection with the validity, interpretation, performance, termination, consequences and consequences of these GTUs shall be submitted to the competent courts under the conditions of ordinary law.


14. General provisions

14.1 No tolerance on the part of one of the Parties with regard to the other Party may be interpreted as a waiver of all the rights granted to it by these GCU.

14.2 If one or more of the stipulations of these GCU are held to be invalid or declared as such in application of a law, a regulation or following a decision having the force of res judicata, the Customer shall be bound by the terms of these GCU.
In the event of any dispute arising out of or in connection with this agreement, the other provisions of this agreement shall remain in full force and effect.

14.3 In the event of a dispute, the Parties agree to consider the email as an original written document with full proof and waive the right to contest this means of proof, except in the event of a dispute as to its authenticity.